Terms of service

OVERVIEW
Welcome to Dunes to Glaciers. The terms “we”, “us”, and “our” refer to Dunes to Glaciers. We design, organize, and guide self off-road driving adventures and expedition travel experiences in remote regions, supported by expert leaders, recovery and safety measures, and dedicated communications. Our website and booking platform (the “Services”) are powered by Shopify.
By accessing or using the Services, you agree to these Terms of Service (the “Terms”) and our Privacy Policy. If you do not agree, do not use the Services.

SECTION 1 - ACCESS AND ACCOUNT
You must be the age of majority in your jurisdiction to book. You agree to provide accurate, current, and complete information, and to keep your credentials secure. You are responsible for all activity under your account.

SECTION 2 - OUR EXPEDITIONS
Expeditions are adventure travel experiences that may include self-driving off-road, camping, and travel in remote areas with limited or no mobile or internet coverage. Itineraries, routes, accommodations, vehicles, meal plans, and inclusions are described on each trip page and may vary by departure. Images and descriptions are illustrative only. We may limit or refuse participation to any person at our discretion for safety, operational, or eligibility reasons.

SECTION 3 - BOOKINGS AND PAYMENTS
Your booking is an offer to join an expedition. We may accept or decline at our discretion. A non-refundable deposit is required to confirm each seat. Balances are due by the deadline stated for the trip. Prices are listed in Kuwaiti Dinar (KWD) unless noted. Bank fees, exchange differences, and transfer charges are your responsibility.

SECTION 4 - PRICING AND INCLUSIONS
What is included or excluded is specified on each trip page. Unless expressly stated, prices do not include international flights, visas, vaccinations, personal gear, personal insurance, optional activities, fines or traffic penalties, damages to vehicles or equipment due to misuse or negligence, or personal expenses. We may update prices, discounts, and promotions at any time prior to booking confirmation.

SECTION 5 - CANCELLATIONS, CHANGES, AND REFUNDS
Participant cancellations are governed by our Cancellation & Refund Policy. As a rule, our trips are pre-booked and non-refundable. Limited refunds or credits may apply only if we cancel or in force majeure as described in that policy.
We may update itineraries, dates, accommodations, vehicle categories, or routes due to safety, weather, border regulations, supplier issues, or other operational reasons. If we materially change or cancel, you may choose a refund of recoverable amounts or a future trip credit, as set out in the policy.

SECTION 6 - ELIGIBILITY, SKILLS, AND TRAINING
No prior off-road experience is required for most trips. Our expert team provides on-trip guidance and practical training, including self-recovery techniques. You must hold a valid driving license if you will operate a vehicle, comply with local laws, and follow all guide instructions. We reserve the right to reassess your participation on safety grounds if you do not follow instructions or pose risk to yourself, others, vehicles, or the expedition.

SECTION 7 - HEALTH, FITNESS, AND ASSUMPTION OF RISK
Adventure travel involves inherent risks including rough terrain, off-road driving, wildlife, weather extremes, limited medical access, and remote evacuation challenges. By booking, you confirm you are fit to participate, have disclosed relevant medical conditions, and voluntarily assume these risks. You agree to comply with all safety briefings, convoy rules, speed limits, radio protocols, recovery procedures, and campsite and environmental guidelines.

SECTION 8 - INSURANCE REQUIREMENTS
We do not provide travel insurance. You must hold appropriate personal travel insurance that covers trip cancellation and interruption, medical emergencies, evacuation, and off-road driving/adventure activities. Proof of insurance may be requested prior to departure.

SECTION 9 - VISAS, DOCUMENTS, AND COMPLIANCE
You are responsible for visas, passports with required validity, driving permits, and border or customs compliance. Failure to obtain required documents does not qualify for a refund.

SECTION 10 - VEHICLES, DRIVING, AND DAMAGE
Where vehicles are supplied by us, they include standard insurance per the trip description. You are responsible for fines and penalties incurred while you are in control of a vehicle. You agree to operate vehicles prudently and only as instructed. Damage resulting from reckless driving, intoxication, violation of instructions, or misuse may be chargeable to you to the extent not covered by insurance. Fuel is included only where explicitly stated on the trip page.

SECTION 11 - MEALS, WATER, AND ACCOMMODATION
Some departures include full meals and crewed kitchen service. Others require participants to cook as a group or individually. Specifics are stated for each trip. We accommodate reasonable dietary preferences when notified in advance but cannot guarantee allergen-free environments in remote locations.

SECTION 12 - COMMUNICATIONS AND CONNECTIVITY
Most expedition areas have limited or no mobile or internet service. Guides will advise before entering out-of-coverage zones. For emergencies we carry satellite communication equipment and safety protocols suitable for the route and conditions.

SECTION 13 - CONDUCT AND REMOVAL FROM TRIP
We expect respectful behavior toward local communities, the environment, our crew, and fellow participants. Harassment, intoxicated driving, illegal substances, refusal to follow safety instructions, or behavior that endangers the group may result in your removal from the expedition without refund.

SECTION 14 - MEDIA CONSENT
You may be photographed or filmed during the expedition. By joining, you grant us a worldwide, royalty-free license to use such imagery for documentation and marketing, unless you opt out in writing before departure. You remain responsible for obtaining permission before commercially using images that identify other participants or local communities.

SECTION 15 - INTELLECTUAL PROPERTY
All content on the Services and expedition materials, including itineraries, routes, manuals, text, images, video, audio, graphics, and trademarks are owned by Dunes to Glaciers or its licensors and are protected by applicable intellectual property laws. You may not copy, distribute, or create derivative works without our prior written consent.

SECTION 16 - THIRD-PARTY SERVICES AND SUPPLIERS
We rely on independent suppliers for vehicles, accommodations, meals, permits, and logistics. We are not responsible for acts or omissions of third parties we do not control. Optional third-party tools or services are provided “as is” and at your discretion.

SECTION 17 - RELATIONSHIP WITH SHOPIFY
Our website is hosted and powered by Shopify, but your contract of sale and travel is with Dunes to Glaciers. Shopify is not a party to your booking and bears no responsibility for our trips or Services.

SECTION 18 - FEEDBACK
If you submit reviews, suggestions, or feedback, you grant us a perpetual, worldwide, sublicensable, royalty-free license to use and display them in any media. You represent that you own or control the rights to your submissions and that they do not infringe third-party rights.

SECTION 19 - ERRORS, INACCURACIES, AND OMISSIONS
Information on the Services may contain errors or omissions. We may correct and update information or itineraries at any time, including after you place a booking, to address accuracy, safety, or compliance.

SECTION 20 - PROHIBITED USES OF THE SERVICES
You may not use the Services for unlawful purposes, to infringe intellectual property, to transmit malware or spam, to scrape or harvest data, to misrepresent your identity, or to interfere with the website’s security or operation.

SECTION 21 - TERMINATION
We may suspend or terminate access to the Services or decline participation if you breach these Terms or where safety or operational reasons require it. Payment obligations accrued prior to termination remain in effect.

SECTION 22 - DISCLAIMERS
Except as expressly stated by us in writing, the Services and all expeditions are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Adventure travel involves inherent risks that cannot be eliminated without jeopardizing the essential qualities of the experience.

SECTION 23 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Dunes to Glaciers and its officers, employees, guides, contractors, and affiliates shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, data, goodwill, or opportunity. Our total aggregate liability arising out of or related to the Services or an expedition shall not exceed the amount you paid to us for the affected booking.

SECTION 24 - INDEMNIFICATION
You agree to indemnify and hold harmless Dunes to Glaciers and its affiliates, officers, employees, and guides from claims, losses, damages, liabilities, costs, and expenses, including reasonable legal fees, arising from your breach of these Terms, violation of law, or negligent or willful acts during an expedition.

SECTION 25 - SEVERABILITY
If any provision of these Terms is held invalid or unenforceable, the remainder will continue in full force and effect.

SECTION 26 - WAIVER AND ENTIRE AGREEMENT
No waiver shall be effective unless in writing. These Terms, together with the Cancellation & Refund Policy and Privacy Policy, constitute the entire agreement regarding the Services and your booking.

SECTION 27 - ASSIGNMENT
You may not assign or transfer your rights or obligations without our prior written consent. We may assign these Terms at any time.

SECTION 28 - GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws and courts of the State of Kuwait. You consent to the exclusive jurisdiction and venue of such courts for disputes arising from or related to your booking or use of the Services.

SECTION 29 - CHANGES TO TERMS
We may update these Terms by posting a revised version on this page. Material changes will be highlighted in accordance with applicable law. Your continued use of the Services after changes take effect constitutes acceptance.

SECTION 30 - CONTACT
Questions about these Terms should be sent to hi@dunestoglaciers.com.
Dunes to Glaciers
Email: hi@dunestoglaciers.com
Business Address: Kuwait City, Kuwait